How Spirit Works

Free delivery

We’ll deliver your medicines safely using a next-day service – and it’s free too!


We’ll remind you when it’s time to order your prescription, so you don’t have to worry about running out.

Diabetes service

Medicines reviews, lifestyle and dietary advice, and free diabetes education will all help you to manage your condition.

Insulin packaging

We’ll post your insulin in insulated packaging that can be recycled, making sure your medicine stays cold and fresh while it is on its way to you.


We can dispense NHS and private prescriptions, whether they are paper-based or electronic.

Let us know your contact details, and we will call you to complete the registration process.

You can call us on the phone, email us, or contact us online

We can work with more than 9,300 GP practices in England (that’s nearly all of them).

We will keep you updated with the progress of your order.

You can order on the phone, online or by email.

You can let us know your preferred delivery address. That could be your home or work address, or a family member’s home. We can also deliver to your local post office so you can collect your medicines when it is convenient.

Spirit Pharmacy is a regulated UK pharmacy. We are licensed to dispense prescription medication in the UK. We operate under the legal and regulatory supervision of the General Pharmaceutical Council (GPhC) and the Medicines and Healthcare products Regulatory Agency (MHRA). Please visit the GPhC site to see our pharmacist registrations and our registration as a pharmacy or visit the NHS website.

If you live in England and your GP surgery offers the NHS Electronic Prescription Service, then you can nominate Spirit Pharmacy as your preferred pharmacy for dispensing your prescriptions. Your GP surgery will send us your prescription electronically so we can quickly dispense it and post it to you. EPS is flexible so you can change or cancel your nominated pharmacy at any time.

Yes, you can post your paper-based prescriptions to us at: Spirit Pharmacy, Spirit House, Saffron Way, Leicester, LE2 6UP

We recommend placing your order seven days before you need your medication – don’t worry, we will remind you to do this! This allows plenty of time for your GP to authorise and electronically send us your prescription, for us to dispense and post your medication and for you to take delivery of it.

If you live in England, we deliver your NHS prescriptions for free. Your medication will be delivered by a courier in plain, discreet packaging using a next-day service. We aim to dispense your prescription and post medicines on the same day it is received from your GP. However, if your order is via a paper-based prescription, this may take longer. It usually takes 2 to 3 days to deliver your medication.

We will ask if you pay for your prescriptions when you register with us. If you do have to pay for your prescriptions, we will contact you by phone to collect payment after you have placed your order.

We use special multi-award-winning insulated packaging that exceeds guidelines for refrigerated pharmaceutical products so we can safely dispense your medication by post. The packaging uses sustainable, compostable, recyclable or recycled materials.

Please contact our pharmacist on 0116 464 5558 during our opening hours, or email us at Alternatively, you can send us your query on our CONTACT US page.
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